FAQ
Find answers to our most frequently asked questions.
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Where are your dresses made?
Each piece is lovingly crafted in Thailand using authentic Thai satin, known for its smooth, luxurious drape.
Our production partners follow ethical, small-scale manufacturing to ensure exceptional care and quality in every stitch.
How long will my order take to ship?
All orders are processed within 1–2 business days and shipped via UPS Ground within the United States.
Delivery typically takes 3–5 business days, depending on your location.
You’ll receive a tracking link as soon as your order is dispatched.
Do you offer free shipping?
Yes — we frequently run free shipping promotions.
Currently, customers who purchase two or more dresses receive complimentary U.S. ground shipping.
What is your return policy?
We accept returns within 14 days of delivery.
To qualify, items must be unworn, unwashed, and in original packaging with all tags attached.
Once approved, refunds are issued to your original payment method within 3–7 business days.
If your item arrives damaged or defective, please contact us immediately and we’ll make it right.
How should I care for my satin dress?
To preserve your dress’s softness and shine:
- Hand wash gently in cold water
- Use mild detergent only
- Do not bleach or tumble dry
- Hang or lay flat to air dry
- Steam lightly if needed — avoid direct ironing
How do I choose the right size?
Our dresses feature a smocked back panel for a flexible, comfortable fit.
Refer to our Size Guide on each product page for detailed measurements, or contact us for personalized sizing help — we’re happy to assist!